Frequently Asked Questions

  1. How Do I Get a Library Card?
  2. Where can I use my card?
  3. Do I have to have my library card with me to check out or use library materials?
  4. What if I lose my card?
  5. How soon after I apply for a library card can I check out materials?
  6. What does my library card allow me to do?
  7. Can I use a "User Name" instead of my library card number?
  8. If I have a card issued through the PLAC program, what does that allow me to do?
  9. If I have purchased a non-resident fee-payer library card, what are my library privileges?
  10. When does my library card or PLAC expire?
  11. Where are the branches located?
  12. What are your hours of operation?
  13. What are the fines for overdue materials?
  14. Can I renew an item online?
  15. Can I place a hold on an item online?
  16. Wireless Internet Access
How Do I Get a Library Card?

If you reside or own property in the township of Delaware, Fall Creek, Noblesville or Wayne in Hamilton County, bring a current, valid photo ID and a document issued within the last 30 days verifying your address to the Circulation Desk at either Fishers Library or Noblesville Library.  Acceptable documents include mail (with a legible postmark), statements, bills, leases, etc.  A driver's license issued in the past 30 days will suffice as well.

If you reside or own property in the township of Adams, Clay, Jackson, or Washington in Hamilton County, bring in a picture ID and your library card from your local library.  Hamilton East Public Library (HEPL) has a "reciprocal borrowing" agreement with the public libraries serving those areas.  Once your information is verified with the local library, you will be able to use your home library card to borrow material and use other HEPL services.

If you live in White River Township in Hamilton County, there is no public library in White River Township, and no agreement for library services has been signed with a neighboring public library.  However, you may obtain a HEPL card with all of the same privileges as a resident's card by paying the "non-resident fee-payer" fee.  Please call the library at 317-773-1384 to obtain the amount of the annual fee for the current calendar year. 

If you live in the state of Indiana but outside of Hamilton County, library service may be obtained by presenting an Indiana Public Library Access Card (PLAC) and the public library card issued to you by your local public library.  You may purchase a PLAC from your local public library, or you may purchase one when you register at HEPL.  Once your information is verified, your local library card will be registered at HEPL for as long as the PLAC is valid.

If you live outside of the state of Indiana, you are not eligible to purchase a PLAC or obtain a library card.  You may still use the other services offered by the library -- you may browse the collections and periodicals, use the study rooms, attend children's and adult programs, obtain reference services, or use the Computer Lab or wireless network.
 

Where can I use my card?

Your HEPL card can be used at either Fishers Library or Noblesville Library.

Do I have to have my library card with me to check out or use library materials?

For your own protection, we strongly recommend that you present your library card every time you check out materials.  However, if you do not have your library card with you, you may checkout by showing a valid photo ID at the Circulation Desk.

What if I lose my card?

If your library card is lost or stolen, it is your responsibility to notify the library immediately.  If you do not notify us, you will be held responsible for all items checked out on your card. This includes all overdue fines and/or replacement charges for lost or damaged material.  Once you notify the library the card is missing, a block will immediately be placed on the card so that it cannot be used by anyone.  (Please note: The card is the property of HEPL and may not be altered or tampered with in any way. Violation may result in the revocation of your library privileges.)

How soon after I apply for a library card can I check out materials?

If you present all of the requested items at registration (see "How do I Get a Library Card" above) you will be able to use your card immediately to check out two items with limited access to services.  Once your residence has been verified, you will allowed full privileges.

If you register as a "reciprocal borrower" (resident outside the HEPL service area, but in Hamilton County except White River Township), or as a PLAC borrower, you will be able to use the library as soon as your registration information is verified.

What does my library card allow me to do?

For card holders over the age of 18, your card entitles you to borrow any circulating print and non-print materials available at Fishers Library or Noblesville Library. You are also entitled to use all of the library's services, from downloading eBooks to using public computers lab or wireless network.

If you are under the age of 18, your card entitles you to borrow any circulating print materials.  The borrowing of videos and use of the public computer lab is limited to those whose parent or guardian has signed the Parental Consent form on the application for a library card.

If I have a card issued through the PLAC program, what does that allow me to do?

Your PLAC card allows you to check out any circulating print and non-print materials available in either library. You may not use the HEPL Interlibrary Loan service, online databases, or our downloadable music or eBook and audiobook services.  Access to these services may be obtained by paying the "non-resident fee-payer" fee (Indiana residents only).

If I have purchased a non-resident fee-payer library card, what am I allowed to do?

Your card entitles you to check out the same materials and enjoy the same library services as residents of the HEPL service area.

When does my library card or PLAC expire?

Standard HEPL cards are valid for up to two years after issue date. If you have a HEPL card issued through the PLAC card program, your HEPL card will expire on the same date as your PLAC card (and can be renewed by presenting a new PLAC card).  Non-resident fee-payer cards expire one year from the date on which the fee was paid.

Where are the libraries located?

Please see this page.

When are the libraries open?

Please see this page

What are the fines for overdue materials?

Please see this page

Can I renew an item online?

Yes, as long as the item is eligible for renewal, and you do not have any overdue materials.

Go to this page and enter your library card number (without spaces) and your PIN.  [If you do not know your PIN, please present a photo ID and your library card at the Circulation Desk the next time you are in the Library.]

Next, click on "My Account," and then "Renew My Materials" to see a list of all the materials you have checked out. Select the item(s) you wish to renew; then click on "Renew Selected Materials" at the bottom of the page.  A status screen will display what material renewed (or did not renew) and the new due date(s).

Some of our materials are not eligible for renewal; Bestseller express materials, and materials that have a Holds queue.  Items that are eligible for renewal can be renewed a total of five times, each time for the length of the original loan period.

AOL users please read this before accessing our Classic Catalog.

Can I place a Hold on an item online?

Yes. First, find the item in our Classic Catalog.  Click the "Place Hold" link.  If you are not already logged in, enter your library card number (without spaces) and PIN, and select the location where you will pick up the item. NOTE: To place a Hold online, your account must have a status of "OK" (no overdue items or outstanding fines).

AOL users please read this before accessing our Classic Catalog.

Can I use a "User Name" instead of my library card number?

No.  The security of your library record requires the use of your card number when using the library; and card number and library PIN when viewing your account online.

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