Hamilton East Public Library

Making our collection as limitless as your imagination!

Interlibrary Loan is a cooperative program of participating libraries that allows you to obtain materials that are not available at the Hamilton East Public Library. If we do not own an item you need, we will attempt to locate the item and have it delivered directly to your local HEPL library for check out.

FAQs about Interlibrary Loans

What is an interlibrary loan?

An interlibrary loan is a request to borrow books or other library materials that are not currently owned by the Hamilton East Public Library.

Who can use this service?

This special service is available to any HEPL patron, who lives or owns property in Delaware, Fall Creek, Noblesville, or Wayne townships, and is a library cardholder in good standing. (PLAC cardholders who do not live in our library's service district are asked to place their interlibrary loan requests through their home library.)

What types of materials can I borrow through an interlibrary loan?

The interlibrary loan staff will gladly request the following types of materials:

• Books
• Photocopies of magazine articles
• Dissertations and theses
• Books on audiotape and CD
• Nonfiction videotapes and DVDs
• Microfilm (Census, obituaries, etc.)
• Music CDs

What types of materials cannot be borrowed?

Sorry, the following materials are not available through this service:

• Items owned by HEPL but temporarily in use, missing, at the bindery, or on order
• Electronic full text information
• Magazines
• CD-Roms
• Rare or unique materials
• E-books
• Items requested by a minor without the proper parental consent

Is there a fee for this service?

There may be a fee for some items depending on the availability of the materials and the policies of the lending library. Patrons are limited to 5 active requests at one time.

How long does it take for materials to arrive?

The interlibrary loan staff will make every effort to process your request on the day that it is received (weekdays). An interlibrary loan generally arrives in 2 to 3 weeks. This is highly dependent on the responses from other libraries and the delivery systems used. The more difficult to locate items may take considerably longer. Unfortunately, we cannot guarantee a delivery date.

How long may I borrow these materials?

The loan period for materials can range from 2 weeks to over a month. This is dependent on the library lending the materials to us. Interlibrary loans are generally not renewable. Fines will be assessed on ILL materials at the same rate as for the Hamilton East Public Library.

How will I know my materials have arrived?

When your requested materials arrive at the library, you will be contacted by phone or e-mail. Items will be held and checked out at the Cashier's station at the Circulation Desk.

Ready to make a request?

• Contact our Interlibrary Loan Staff at:
• Phone: 317-770-3213
• E-mail: ill@hepl.lib.in.us
• Fax: 317-770-3278