Hamilton East Public Library

HEPL'S WIRELESS INTERNET ACCESS

Hamilton East Public Library (HEPL) is pleased to offer free wireless access, "WiFi", for public use. WiFi is a radio wave technology that allows an appropriately equipped device to access the Internet within the library without physically connecting with a network or phone line.

FREQUENTLY ASKED QUESTIONS

1. Who can use public wireless access?

   Anyone with a device such as an MP3 player (with browser), smartphone, PDA or laptop equipped with wireless capacity, an Internet browser and a HEPL library card (or guest pass) can access the HEPL wireless service. (Guest passes are available at the public computer lab.)

2. When can I access the library's WiFi network?

   The WiFi connection will be available at both library locations starting at 5:00 a.m. and ending at midnight. There are some areas in the parking lots were the wifi signal is available.

3. How do I connect?

   See instructions and tips below. In most cases, a connection will be automatic. You will need to open your browser, input your library card number and PIN, accept our usage policy, and then start surfing.

4. How long does a connection last?

   There is a three-hour daily usage limit and a one-hour session limit. Your wireless connection will automatically expire when your time is up and you may disconnect at any time by clicking the End My Session button on the "successful log-in" window.

5. Are there a limited number of users that can be on line at the same time?

   Forty (40) WiFi connections are available for public use. Downloading or uploading very large files including videos may slow the system down for others.

6. Will I have access to an electrical outlet?

   It is recommended that you power your wireless device before visiting the library. If you must plug into a power outlet, be certain it is a regular outlet with cream or gray colored plugs. DO NOT plug in to any orange outlets or outlets with an orange triangle on them as doing so may damage your equipment and/or that of others. NEVER use an extension cord to power your computer. Be mindful that your power cords do not cause a tripping hazard or block aisles or access by others. Library staff is authorized to require you to remove electrical cords if they pose a hazard. Please do not move cabinets, tables, upholstered furniture or any large furniture or equipment. Remember, there are power outlets in the study rooms.

7. Can WiFi users connect to the library printers?

   This will be available soon. Check back for more details.

8. Where are the hotspots located within the library?

   Both building are fully covered, but there are several areas in each library building that receive the best wireless signal; however, there will be areas where wireless reception will be limited or non-existent. The hotspots at each library building include areas in the parking lots, TeenZones, vending areas, individual study rooms and Rotary Reading Room (in Noblesville). Library staff can guide you to these areas in each building.

9. Is technical support available?

   The library collections contain materials about configuring computers to make wireless connections. Staff will provide handouts and maintain bibliographies to assist users. Library staff is not able to offer assistance in establishing a wireless connection from your computer. They are not permitted to accept the liability of handling any of your equipment. HEPL is not responsible for any changes that you make to your computer's settings and cannot guarantee that your hardware will work with the wireless network. You are responsible for setting up your own equipment.

10. Is the WiFi network secure?

    No, the WiFi network is an open, unsecured connection. Information sent to and from your device could be captured by others. You should not send credit card numbers, passwords or any other sensitive information over the network. Library users should take appropriate precautions when using this service. WiFi users assume all risks and responsibilities associated with using the library's hotspots. HEPL is not responsible for loss of information, transmission of computer viruses, or the interception of sensitive data.

11. What if I need a cable or other equipment?

    The library does not offer any laptops or peripheral equipment (power strips, wireless network cards, cables, etc.) to the public.

RULES OF USE

Use of the WiFi network in the Hamilton East Public Library falls under the same set of policies as our standard Internet Usage Policy. Please respect the privacy of those around you. The library staff may request computer users move to another location within the building. Failure to cooperate with library staff in the use of the Internet is reason for restriction of privileges or other action by HEPL. The library assumes no responsibility for the safety of equipment configuration, security, loss of or corruption of data or files resulting from use of wireless access. Always remember to maintain up-to-date virus and other protection on your computer.

The following instructions are general guidelines and require that you understand how to configure and restore the setting of your own computer.

To connect to WiFi

Set your wireless device to connect to HEPL's WiFi network. For most operating systems, you will need the following settings.

• SSID or Network name = librarywifi
• WEP or Encryption = none or disabled
• Mode or Network Type = Infrastructure or Access Point
• Authentication = Open or None
• TCP/IP settings = Use DHCP or "obtain IP Address automatically"
• Turn Wireless ON = Many devices with built-in wireless (and some with external cards) have switches, buttons or software that can be used to turn wireless off to save battery life. Make sure that it is turned ON to connect.

Thank you for helping to make wireless access a safe, lawful and pleasant experience for all.