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Systems Department
Department Head
Rob Brown, Department Head
robway@hepl.lib.in.us 317-770-3231
Department Assistants
| Mark Norman | Systems Assistant |
| Mary Highers | Report Specialist |
| Tatiana Bement | Help-Desk Specialist |
Department Responsibilities
The following are some of the responsibilities of the Systems Department.
- Installation and maintenance of computer hardware and software
- Recommendation of new equipment and software for public and staff use
- Administration of the Local Area Network (LAN)
- Administration of the library's automated catalog, the Unicorn system
- Preparation, production, and distribution of the various reports provided by the Unicorn system
- Design and maintenance of the library's website
- Assisting with the internal telephone and voice mail system
- Administration of the email services
- Recommending the annual budget for the Systems Department
- Assisting the staff with computer related problems
- Providing some assistance to patrons on public computer related problems
The Systems Department is located on the second floor at the Noblesville Library and on the main floor at the Fishers Library.
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