Closure FAQ

DURING COVID-19 CLOSURE

How long will Hamilton East Public Library remain closed?

While our buildings will remain closed until further notice based on public health needs, our digital collections and virtual content will be expanded during this period of closure. Beginning May 26th, patrons can place holds on books, DVDs, and audiobooks for contact-free curbside pickup. Free Creativity Packs and Seed Packs will be available curbside while supplies last. Please continue to visit the Hamilton East Public Library website for updated information. Patrons will have 24/7 access to our free parking lot WI-FI and expanded digital collections including free Apps, e-Books, Movies, Music, and online databases.

I have placed holds on library materials, will I lose the hold.

All existing holds on library materials borrowed before our buildings closed will be extended through the closure period and patrons will retain their spot on the waiting list. Existing holds will be honored and you will not lose your spot. Once your hold becomes available, you will have the option to pick it up using our new curbside service or to suspend it if you wish to stay in line but borrow at a later date.

Beginning Tuesday, May 26th, you may place holds on library books, DVDs, and audiobooks by using our online catalog to search the item, then click the “place holds” link. Wait for a text or email that your materials are available, drive to HEPL, then follow the directional signs and call the number on the sign for contact-free curbside pickup. Holds on our expanded collections of ebooks can be placed here and no holds needed for our always available Hoopla content here.

All library materials borrowed curbside will have a 30-day checkout period

How do i get a library card?

Hamilton East Public Library welcomes newcomers! Nowadays, you can do so much more with a library card than just check out books. You can access a vast variety of resources using your card, including:

Learn how to get your library card here.

What does my library card allow me to do during closure?

Existing cards as well as newly issued digital library cards give you instant access to our full collection of ebooks, audiobooks, downloadable magazines, streaming and downloadable music as well as many educational and informational resources designed for people of all ages.

What are the fines for overdue materials?

Due dates for all library materials borrowed before our March 15th building closure have been extended to July 1, 2020 and no fines will accrue during the closure of our Fishers and Noblesville library branches. We have also extended loan periods for all items borrowed through curbside. Our digital resources

remain fine-free as always! Due dates on library materials borrowed via curbside will have a 30-day loan period.

How do i renew an expired library card during the covid-19 closure?

The expiration date on standard HEPL library cards has been extended for patrons through the closure period. If you have an older, expired library card, we may be able to reactivate it for you. PLAC cardholders will have their cards extended through our closure period. Please contact us at adultquestions@hepl.lib.in.us for questions related to your library card.

Can i renew an item online?

Due dates for all library materials have been extended to July 1, 2020 and no fines will accrue while our library building are closed. If your library card expires during this time, it will auto-renew.

CAN I RETURN LIBRARY MATERIALS DURING THE COVID-19 CLOSURE?

Our book-drops are opened. Due dates on all library materials have been extended to July 1, 2020. No overdue fines will accrue during this period. HEPL is not accepting book donations at this time.

CAN I ARRANGE HOMEBOUND DELIVERY OF LIBRARY MATERIALS?

Not at this time. Due to best practices recommended for social distancing, HEPL has temporarily suspended all Homebound deliveries during the COVID-19 library closure period. We encourage patrons to visit our digital collections, including e-Books, audiobooks, streaming movies and TV, and digital magazines here. During our COVID-19 related closure, our library is expanding our collection of downloadable and digital content. Please contact us at adultquestions@hepl.lib.in.us if you have questions related to accessing our resources.

HOW MANY ITEMS CAN I CHECKOUT WITH MY LIBRARY CARD?

Our e-Books and e-Audio resources through Overdrive and the Libby app are limited to 10 items at a time. Once you have finished with an ebook or audiobook title, you may return it through the app or your library account and become eligible for additional ebooks and audiobook materials.

Hoopla items, available through the Hoopla App and the HEPL online catalog, allow cardholders to borrow up to 15 titles per calendar month. Cardholders must create a Hoopla account to identify how many borrows they have remaining per month. Look for Hoopla “bonus borrows” as items in this curated collection don’t count against your limit!

Freegal Music: Cardholders may download five songs and stream up to three hours per day beginning each Monday at 1:00 am EST. Cardholders must create a Freegal music account to identify how many downloads or streaming hours are remaining.

WILL THE LIBRARY HAVE ANY PROGRAMMING DURING THE COVID-19 CLOSURE?

HEPL staff will be virtually delivering programming through our social media platforms: Facebook, Twitter, Instagram and YouTube. For more information visit our Virtual Events Calendar here, or follow Hamilton East Public Library here and Ignite Studio at HEPL here.

WHAT CURBSIDE SERVICES WILL BE OFFERED WHILE THE BUILDINGS ARE CLOSED?

HEPL will be offering contact-free curbside holds pickup beginning Tuesday, May 26th along with free Ignite Studio Curbside Creativity Packs and Curbside Seed Packs while supplies last.

For information on Curbside Creativity Packs at the Ignite Studio at 317-579-0331. Requests for Curbside Seed Packs must be made in advance of pickup by sending an email to: seedlibrary@hepl.lib.in.us or by calling 317-579-0301 or 317-770-3210. Check out up to 15 seed packages. Seed options can be viewed at hepl.lib.in.us/seeds-library/.

Free WIFI is available in our parking lots.

Still looking for more information? How can we help you?
Buildings opened | New hours | Curbside by appointment only | Please wear face covering | Details here