FAQs During Covid-19

Are library buildings open?

We have returned to standard hours of operation. The Fishers and Noblesville libraries will offer the same services and hours of operation. Curbside pickup service will continue; however, an appointment for pick up must be scheduled.

We have new library hours:

  • Monday-Thursday: 9:00 am. – 8:00 pm.
  • Friday-Saturday: 9:00 am. – 6:00 pm.
  • Sunday: 12:00 pm. – 6:00pm.
What Curbside Services are Available?

We offer contact-free curbside holds pickup by appointment. Once you place a hold and receive an email or text notification that your holds are ready for pickup, you will need to access the library’s website to schedule a curbside appointment here.

Wait to receive notification that your hold is ready before scheduling your pickup.

Scheduling Your Curbside Pickup

  1. Wait for an email, text, or phone call notice that your hold is available for pickup.
  2. Access the library’s website by clicking here to schedule a curbside pickup before your hold expires.
  3. Follow the steps in the scheduler tool and select your preferred day and time. You will be asked for details including your library card and pin, as well as vehicle information. The system will remember your details, so you won’t need to enter on your next appointment! Once your reservation is complete, you will receive a confirmation email.
  4. Any questions about the online scheduler can be directed to 317-773-1384 (Noblesville) or 317-579-0300 (Fishers). You may also call us if you prefer to schedule over the phone.

Picking up your holds:

When you arrive at the library for your contact-free appointment, follow the signs to the reserved curbside parking spots and follow the instructions located there. Stay in your car.

Helpful Scheduling Hints:

  • The library cannot adjust the pickup time slots, so if your preferred pickup time/date is not available, please select another time and/or day.
  • Complete the online form by adding pickup details such as vehicle information, item placement, and email address.  If you do not have an email address, please enter fake@fake.com.  Note: We strongly encourage you to include a valid email address as this is how we will contact you to confirm your curbside appointment.
  • After you have completed the online form, you should receive an appointment confirmation (provided you have included a valid email address).
  • If you wish to manage an existing pickup after you have made a curbside appointment, you may do this prior to the appointment day.  The “Manage an Existing Pickup” option allows you to cancel the appointment (not the actual item hold). Same day appointment cancelations cannot be made.
  • If you have holds awaiting pickup at both library locations, separate appointments need to be made for each pickup location.
  • If the hold is not at the library where you prefer to pick up items, please contact the library to modify your hold pickup location.
  • If you no longer need the requested material and you wish to cancel your hold, you may do this by accessing “My Account” on the library’s website or through the HEPL app.  Or, you may call the library.
  • For questions or assistance to book a curbside holds pickup appointment, contact the library at 317-773-1384 (Noblesville) or 317-579-0300 (Fishers) during regular hours.
What Services Are Available at this Time?

We have returned to standard hours of operation and remain open during construction. Services available at this time include: printing, mobile (wireless) printing, public computers, Curbside Holds Pickup, copiers, digital media lab (Noblesville) by appointment, Indiana Room (Noblesville) and Ignite Studio (Fishers) by appointment.

What Services Are Not Available at this Time?

For now, toys, interactives, meeting rooms and study rooms are not available. Board games are available.

What Services Require an Appointment?

Appointments are required for our Ignite Studio at Fishers (317-579-0331) and Indiana Room at Noblesville (317-770-3206). The Digital Media Lab and A-V studio at Ignite are available by appointment. Reservations can be made in two hour blocks of time for use of the vinyl cutter, sewing machines, cricut machines, Kit Library and pottery wheels. Patrons must bring their own clay.

Can I Access Digital and Online Services Remotely?

Yes, you may access our digital and online services through our website or mobile app. Our digital collections have been expanded and include access to free Apps, e-Books, Movies, Music, and online databases. Please continue to visit the Hamilton East Public Library website for updated information.

When Will Events at the Library Resume?

We have been busy creating many new live and recorded virtual programs and presentations. Check our calendar of events here. Please stay tuned for more details by visiting our website or by signing up here to receive our eNewsletter, Bright Ideas.

Are Public Computers Available?

Public computers are available for a maximum of 2 hours per day with one 30-minute extension.  Reservations may be made for the next available computer, if all computers are in use.

Are face coverings/masks required?

The library requests that visitors follow public health guidance regarding face coverings. All staff are required to wear face coverings. The Library is providing free face coverings if a visitor needs one.

Indiana is currently under a mask advisory and public health emergency through July 1, 2021.

Can I return Library materials I have checked out?

Yes, we are accepting returns through our book drops located outside and inside. Please do not deposit board games, donations or items that won’t fit in the book return slots.

Please review your due date receipts, check your account online or through the App, or call the library if you have questions.

Can I donate books?

The Friends of the Library bookstores are accepting book donations. We ask that you limit donations to 2 small boxes/bags at time to be deposited through a bookstore donation drop slot.

Can I still book a meeting room or study room?

Meeting rooms and study rooms are currently closed. Many of these rooms have been converted for staff use during our construction.

How can I get updates about the Library’s operations?

To access updates to our library services, hours, and resources, please visit https://www.hepl.lib.in.us/.

Can I place Holds on Physical Materials?

Yes, you may place holds on library books and our digital collections via the website, the app, or staff may help. Once your hold becomes available, you will have the option to pick it up inside our building or you may make an appointment to use our new curbside service:

  1. Wait for an email, text, or phone call notice that your hold is available for pickup.
  2. Access the library’s website by clicking here to schedule a curbside pickup appointment before your hold expires.
  3. Follow the steps in the scheduler tool and select your preferred day and time. You will be asked for details including your library card and pin, as well as vehicle information. The system will remember your details, so you won’t need to enter on your next appointment! Once your reservation is complete, you will receive a confirmation email.
  4. Any questions about the online scheduler can be directed to 317-773-1384 (Noblesville) or 317-579-0300 (Fishers). You may also call us if you prefer to schedule over the phone.

A traditional library card is required to place holds and checkout physical materials.  Digital access cardholders may continue to place holds on and checkout e-resources until the digital access card expires.

Please wear a face covering and look for the Holds bookshelves located in the lobby of each library. Holds on our expanded collections of eBooks can be placed here. No holds are needed for our always available Hoopla content here.

HOW DO I GET A LIBRARY CARD?

Residents of our service area who reside in Delaware, Fall Creek, Noblesville, or Wayne Township of Hamilton County who do not already have a card may come into our buildings to apply for a library card. Bring a photo ID such as a driver’s license and mail dated in the last 60 days, if your ID does not reflect your current residence. If you are unable to come into the library due to COVID-19 concerns, you may contact the library for assistance.

Remember, if you already have a library card, you can use it to access all of HEPL’s ebooks, databases and other downloadable content. For questions related to your library card, please email: circquestions@hepl.lib.in.us

Can I Renew my Library Card?

Yes, our buildings are open.

Can I Buy a PLAC?

Yes, our buildings are open and PLACs are available for purchase. We ask that you pay by credit card, to minimize cash handling. You will need to bring your home library card and ID.

What Are the Fines for Overdue Items?

For information on all our fines, fees and loan periods, please click here. Our Digital resources remain fine-free as always!

How Do I Renew an Expired Library Card?

Since we’re open for business, come inside the library to renew your card. If you cannot come into the building, our staff can help you by phone. You may also contact us at circquestions@hepl.lib.in.us for questions related to your library card.

Can I Renew an Item Online?

Your items should automatically review a few days prior to the due date. You may also manage your account on our website and through the HEPL app.

Can I Arrange Homebound Delivery?

Homebound delivery has resumed for those living in their own apartments or homes (private residences only). It is still not available for those in group facilities.

How many items can I checkout with my library card?

Your HEPL library card allows you to checkout 60 total items at a time. This includes 10 DVDs and 10 music CDs.

Our e-Books and e-Audio resources through Overdrive and the Libby app are limited to 10 items at a time. Once you have finished with an ebook or audiobook title, you may return it through the app or your library account and become eligible for additional ebooks and audiobook materials.

Hoopla items, available through the Hoopla App and the HEPL online catalog, allow cardholders to borrow up to 15 titles per calendar month. Cardholders must create a Hoopla account to identify how many borrows they have remaining per month. Look for Hoopla “bonus borrows” as items in this curated collection don’t count against your limit!

Freegal Music: Cardholders may download five songs and stream up to three hours per day beginning each Monday at 1:00 am EST. Cardholders must create a Freegal music account to identify how many downloads or streaming hours are remaining.

Still looking for more information? How can we help you?